This means you have successfully submitted an order and it is awaiting processing. We have not yet checked your order for any errors, such as mismatching address
Processing
This means your order has been submitted and has passed the Address Verification. We are working diligently on filling your order in as timely a manner as we can. We try to ship every order as soon as we possibly can and most orders ship in 2-3 business days. (business days are Mon-Fri. Weekends are not business days)
Despatched
This means your order has shipped and is on it's way to your door.
Out of Stock
Something on your order is currently out of stock and we are awaiting a shipment of more of the item. Your order is still on track and will not be marked as backordered unless we learn the manufacturer can't fill our order in a timely fashion.
Backordered
Sometimes we are out of an item and the manufacturer is also out at the same time. It doesn't happen often, but it does happen. When your order status is set to backordered, we send you an email. We keep your order open. A backordered order may take longer than 30 days to fill, because it usually means the manufacturer has a base material bottleneck. You may also choose an alternativ product. We sent you an email.
Customer Request
Your order is on hold because we asked you a question and are awaiting your reply. If you haven't recieved an email from us asking you a question about your order, please check your email again and check your spam folder
No Verification on Account
Sometimes (not often) some small banks will refuse to verify addresses. We regret we can not accept payment from these banks. Your payment was declined. In our experience it is usually very small credit unions (but not always) with whom this happens. We sent you an email.
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